Operations and performance

We always start with aligning operations with strategy, as strategic decisions should not be modified from the operational level (although they can be revised based on feedback).
Through more than a decade of refinement, we managed to simplify our optimization process to a series of tools and steps:

• Trilayer Business Process Analysis - discover inefficiencies, bottlenecks, and pain points in operational processes, as well as unnecessary or uncontrolled risks, and substandard data and insight application,

• Synergistic Prioritization Matrix - prioritize identified problems,

• Problems are broken down into manageable parts and drive the design of implementable solutions,…

• …which are in turn clustered and reevaluated.

• Finally, we deliver a roadmap, giving the client the space for smooth change management.

Each company is different, but there are some repeatedly occurring issues we help solve, i.e.:

• disconnection of digital technologies from business processes,

• misuse or underutilization of technologies,

• misshapen value chains,

• suboptimal product portfolios,

• inefficient market penetration,

• overcomplicated or unclear corporate architectures.

Suported processes

• Global operations management

• Value and supply chain management

• Product portfolio management

• Cost center / support management

• Talent management

• Sales and marketing

• Customer service